UiPath - Product Support Engineer II - Washington - United States - Full Time

[harmeet.singh1 (Harmeet Singh)]

Job title: Product Support Engineer II
Job role: Other Role
Country: United States
City: Washington
Company name: UiPath
Employment Type: Full Time
Seniority level: Junior 1 to 2 years

Job Description:
Job Description

Your Mission

The mission of technical support has always been to get customers back to work as rapidly as possible after they have suffered an interruption (incident) or if they need something (service request) The prime objective of customer service is to answer customer questions quickly and effectively, resolve issues with empathy and care, document pain points to share with internal teams, nurture relationships, and improve brand credibility.

What you’ll do at UiPath?

• Become a customer advocate and a brand ambassador.
• Build customer loyalty.
• Deliver fast, effective resolutions.
• Improve customer satisfaction.
• Balance your technical skills with your soft skills.
• Adapt a customer-focused mindset.
• Training and Development.
• Product Knowledge: Certifications & Well-placed knowledge base articles
• Improvement in the Existing Products and Services: Customer-related insights that can be used
to improve existing product.

What you’ll bring to the team?

• Experience in similar role or at least ~1 year of experience in one of the programming languages
[.Net, Java preferred]
• Experience in troubleshooting, diagnosis, resolution & escalation
• Knowledge of Windows Architecture and Debugging.
• Knowledge of Debugging Tools -Sysinternals (Perfmon, Procmon, WinDbg, DebugView,
PrefView)
• Knowledge of Infrastructure and Application Deployment (Azure AppService and on-premises
IIS) and ability to troubleshoot networking, database and application configuration issues in
these environments.
• Kubernetes
• Linux (basic operation)
• Communication - Strong Command of the English Language, Active Listening, Writing skills,
Interpersonal Skills, Empathy & compassion, Diligence, Cheerfulness & Tact
• Flexible - Able to work independently, Time management, Team Player, Quick learner,
Willingness to explore
• Patience - Attention to detail, High concentration, Interact with wide range of customers &
technical issues
• Problem solving - Notice systemic problems, Determination, Inductive & deductive reasoning

Apply here: https://careers.uipath.com/careers/jobs/5538?lang=en-us