UiPath - Product Support Engineer II - Shanghai - China - Full Time

Job title: Product Support Engineer II
Job role: Other Role
Country: China
City: Shanghai
Company name: UiPath
Employment Type: Full Time
Seniority level: Senior more than 5 years

Job Description:
Your Mission

We see boundless potential in the way we live. It drives the way we work. Our culture is our most valuable asset. It acts like a compass for us. We are fast, immersed, humble and bold. And that’s not just words on the walls.

Eliminating time-consuming tasks means people get to do more of what they love. It’s an inspiring, high stakes challenge that motivates us, and this common passion bonds UiPath employees globally. We all strive every day to be better and to accelerate human achievement.

We make software robots, so people don’t have to be robots. Would you like to be part of this journey?

What you’ll do at UiPath

• Escalation point of contact for UiPath software support in pre-sales and post- sales stages
• In charge of the overall product support for discrepancies/bugs/ enhancements/customer education for
our Robotic Process Automation software through standard channels email and ticketing tools
• Help Top customers in China with the technical tickets
• Onsite Firefighting with Top end Chinese customers (Trouble shooting skills across environments)
• Regular technical ticket Solving for Chinese customers
• Feedback to the product team
• Escalation of bugs to development and Product

What you’ll bring to the team?

• 3-7 years of technical experience (Development; Technical Support)
• B.S. in Computer Science/or equivalent degree
• .NET (C# or VB), Java + node based programming is a perfect match
• Very good communication and customer presentation Skills
• Fluent written and spoken English
• Mandarin language is a MUST
• Escalation Support will be an added advantage

Kindly note that candidates interested in this role have to be based in Shanghai, or willing to relocate to Shanghai at their own expense.

Apply here: Product Support Engineer II in Shanghai, China | UiPath

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