UiPath Orchestrator Assistant - Login keeps expiring

[TRX (Tony)]

Hi,

Every couple of weeks one of our VM’s login expires on Orchestrator assistant which causes all bot processes to cease working. This unfortunately means that we constantly have to login to check that the VM is connected.

Is there a simple fix for this issue please? Below is the error in Event Mgr:

Any help would be very much appreciated!

Thanks
T

[pikorpa (Piotr Kołakowski)]

Hey @TRX
did you check these solutions?

UiPath Assistant login has expired - increase session time

As you are saying that you installed it in User Mode, are you using the Service URL connection? Try also these solutions: Increase the UIPATH_SESSION_TIMEOUT system environment variable on your server. The default value is 60 seconds, which might be insufficient due to slow performance on some machines. Please note that the environment variable is set in Seconds and the Robot Service needs to be restarted after modifying this variable.

Please help to clear this error log

This is happening when your login session between Robot/Studio and Orchestrator Cloud times out. You need to sign out (from Studio or Assistant) and sign in again.

[TRX (Tony)]

Hi,

Thanks for the info. I’ve had a read but unfortunately the posts don’t appear to provide a solution for this one. One of the posts does suggest a fix of logging out and back in again but we’d ideally like to increase the timeout time or get to the root cause so it doesn’t keep occurring again.

Cheers,
T

[rikulsilva (Henrique Lima da Silva)]

Hi @TRX

is it a unattended or attended robot ?

[TRX (Tony)]

Hi @rikulsilva

The bot is unattended.

Thanks,
T

[rikulsilva (Henrique Lima da Silva)]

It was installed in Service Mode ? Which connection type you are using to connect to Orchestrator?

Try to connect using Client ID and Cliente Secret if you are not using this one