I’m sorry that you are facing this issue. I just tried the forgot password thrice and tried updating the new password from the password reset email and it seems to be working for me. Hence asking the follow up questions.
- Were you able to get the reset password email to your email address, when you enter your email address in Forgot Password?
- Were you able to reset password from the link in your email and update the password?
- If you were able to update the password, you were not able to login using this updated password?
- Could you retry these steps again and see if you were able to reset the password now?
Thanks, and sorry for asking you to do these steps again.