Uipath Not working 2018.3.0 on windows 10 - System.ComponentModel.Win32Exception (0x80004005): Access is denied

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,
1

Hello All,

I am trying to install Uipath studio 2018.3.0 on my machine having windows 10. After installation when I try to run any process I am getting "Access is denied issue:"

Uipath Info:
Studio 2018.3.0 - 10/01/2018
Community Edition
EXE Installer
Expires in 11 weeks
Device ID: nEMmgo3PDovwsxpawuVZ
Update Channel: Stable
Microsoft Windows 10 Enterprise 64-bit
.NET Framework Version 4.7.2

Error Logs:
18.3.0+Branch.master.Sha.e9cf0bdab85f4bcf826ce750c59905c7ac073d5e
Access is denied
System.ComponentModel.Win32Exception (0x80004005): Access is denied
at System.Diagnostics.Process.StartWithShellExecuteEx(ProcessStartInfo startInfo)
at System.Diagnostics.Process.Start()
at System.Diagnostics.Process.Start(ProcessStartInfo startInfo)
at UiPath.Models.ServiceFactory.StartService()
at UiPath.Models.UiPathDuplexProxy.FaultTolerantProxy.CheckAvailability()
at UiPath.Models.UiPathDuplexProxy.GetRobotConnectionStatus()
at UiPath.Studio.Plugin.Workflow.Services.RobotStudioBridge.Execute(WorkflowDocument document, Boolean isDebugging)

Kindy support:

1 Like
3

Windows:
Windows 10 Enterprise

Uipath Info:
Studio 2018.3.0 - 10/01/2018
Community Edition
Device ID: nEMmgo3PDovwsxpawuVZ
Update Channel: Stable
Microsoft Windows 10 Enterprise 64-bit
.NET Framework Version 4.7.2

Issue -
As soon as we run the automation through Run or Debug; we get this error -
18.3.0+Branch.master.Sha.e9cf0bdab85f4bcf826ce750c59905c7ac073d5e

Access is denied

System.ComponentModel.Win32Exception (0x80004005): Access is denied
at System.Diagnostics.Process.StartWithShellExecuteEx(ProcessStartInfo startInfo)
at System.Diagnostics.Process.Start()
at System.Diagnostics.Process.Start(ProcessStartInfo startInfo)
at UiPath.Models.ServiceFactory.StartService()
at UiPath.Models.UiPathDuplexProxy.FaultTolerantProxy.CheckAvailability()
at UiPath.Models.UiPathDuplexProxy.GetRobotConnectionStatus()
at UiPath.Studio.Plugin.Workflow.Services.RobotStudioBridge.Execute(WorkflowDocument document, Boolean isDebugging)

Note- issue is seen on 2 laptops, which have been recently upgraded to Windows 10 Enterprise; and 18.3 UIPath Studio.

4

Hi @Kunal_Kaushik @sumita.narang

Does it happen for any project, even freshly created blank project?
Could you share the problematic workflows?

5

Hello Marilyn,

Thanks for responding. Yes this is happening for any project even for simple Message Box sequence application or blank project.

6
  • did you previously had any other version of studio installed? did it worked?
  • are a regular user or admin user on the test machine?
  • can you send us the logs from C:\Users\YOURUSER\AppData\Local\UiPath\Logs? Also, logs from Event viewer can help.
1 Like
7

  • did you previously had any other version of studio installed? did it worked?
    I have got new machine with windows 10 and Uipath 2018.3.0 is first version I installed.

  • are a regular user or admin user on the test machine?
    Regular user.

  • can you send us the logs from C:\Users\YOURUSER\AppData\Local\UiPath\Logs? Also, logs from Event viewer can help.

    <a class="attachment" href="//cdck-file-uploads-global.s3.dualstack.us-west-2.amazonaws.com/uipath/original/3X/2/8/283d0834c425b35130c55eada0d28c5a28cff607.zip">2018-10-11_Studio.zip</a> (17.4 KB)

Studio Logs attached
[/quote]

8

edit please the reply so that i can download the logs :slight_smile:

9

2018-10-11_Studio.zip (17.4 KB)

10

if you have any antivirus, firewall enabled, can you disable it please and try again?

2 Likes
11

Thanks for support Gabriel… I am following up with local IT team for antivirus and firewall disable will update you soon.

1 Like
12

Hello Gabriel,

I am working in corporate IT environment we can’t disabled antivirus, firewall here.

Kindly suggest some other alternative.

1 Like
14

Thanks Gabriel,

This issue is resolved now. Security Policy in Symantec was blocking the uipath exe to work on.
I asked internal IT team to put the uipath in trusted list and update the policy accordingly. Now its working like charm.

3 Likes