Uipath Not working 2018.3.0 on windows 10 - System.ComponentModel.Win32Exception (0x80004005): Access is denied

Hello All,

I am trying to install Uipath studio 2018.3.0 on my machine having windows 10. After installation when I try to run any process I am getting "Access is denied issue:"

Uipath Info:
Studio 2018.3.0 - 10/01/2018
Community Edition
EXE Installer
Expires in 11 weeks
Device ID: nEMmgo3PDovwsxpawuVZ
Update Channel: Stable
Microsoft Windows 10 Enterprise 64-bit
.NET Framework Version 4.7.2

Error Logs:
18.3.0+Branch.master.Sha.e9cf0bdab85f4bcf826ce750c59905c7ac073d5e
Access is denied
System.ComponentModel.Win32Exception (0x80004005): Access is denied
at System.Diagnostics.Process.StartWithShellExecuteEx(ProcessStartInfo startInfo)
at System.Diagnostics.Process.Start()
at System.Diagnostics.Process.Start(ProcessStartInfo startInfo)
at UiPath.Models.ServiceFactory.StartService()
at UiPath.Models.UiPathDuplexProxy.FaultTolerantProxy.CheckAvailability()
at UiPath.Models.UiPathDuplexProxy.GetRobotConnectionStatus()
at UiPath.Studio.Plugin.Workflow.Services.RobotStudioBridge.Execute(WorkflowDocument document, Boolean isDebugging)

Kindy support:

1 Like

Windows:
Windows 10 Enterprise

Uipath Info:
Studio 2018.3.0 - 10/01/2018
Community Edition
Device ID: nEMmgo3PDovwsxpawuVZ
Update Channel: Stable
Microsoft Windows 10 Enterprise 64-bit
.NET Framework Version 4.7.2

Issue -
As soon as we run the automation through Run or Debug; we get this error -
18.3.0+Branch.master.Sha.e9cf0bdab85f4bcf826ce750c59905c7ac073d5e

Access is denied

System.ComponentModel.Win32Exception (0x80004005): Access is denied
at System.Diagnostics.Process.StartWithShellExecuteEx(ProcessStartInfo startInfo)
at System.Diagnostics.Process.Start()
at System.Diagnostics.Process.Start(ProcessStartInfo startInfo)
at UiPath.Models.ServiceFactory.StartService()
at UiPath.Models.UiPathDuplexProxy.FaultTolerantProxy.CheckAvailability()
at UiPath.Models.UiPathDuplexProxy.GetRobotConnectionStatus()
at UiPath.Studio.Plugin.Workflow.Services.RobotStudioBridge.Execute(WorkflowDocument document, Boolean isDebugging)

Note- issue is seen on 2 laptops, which have been recently upgraded to Windows 10 Enterprise; and 18.3 UIPath Studio.

Hi @Kunal_Kaushik @sumita.narang

Does it happen for any project, even freshly created blank project?
Could you share the problematic workflows?

Hello Marilyn,

Thanks for responding. Yes this is happening for any project even for simple Message Box sequence application or blank project.

  • did you previously had any other version of studio installed? did it worked?
  • are a regular user or admin user on the test machine?
  • can you send us the logs from C:\Users\YOURUSER\AppData\Local\UiPath\Logs? Also, logs from Event viewer can help.
1 Like
  • did you previously had any other version of studio installed? did it worked?
    I have got new machine with windows 10 and Uipath 2018.3.0 is first version I installed.

  • are a regular user or admin user on the test machine?
    Regular user.

  • can you send us the logs from C:\Users\YOURUSER\AppData\Local\UiPath\Logs? Also, logs from Event viewer can help.

    <a class="attachment" href="//discourse-cloud-file-uploads.s3.dualstack.us-west-2.amazonaws.com/uipath/original/3X/2/8/283d0834c425b35130c55eada0d28c5a28cff607.zip">2018-10-11_Studio.zip</a> (17.4 KB)
    

Studio Logs attached
[/quote]

edit please the reply so that i can download the logs :slight_smile:

2018-10-11_Studio.zip (17.4 KB)

if you have any antivirus, firewall enabled, can you disable it please and try again?

1 Like

Thanks for support Gabriel… I am following up with local IT team for antivirus and firewall disable will update you soon.

1 Like

Hello Gabriel,

I am working in corporate IT environment we can’t disabled antivirus, firewall here.

Kindly suggest some other alternative.

1 Like

Thanks Gabriel,

This issue is resolved now. Security Policy in Symantec was blocking the uipath exe to work on.
I asked internal IT team to put the uipath in trusted list and update the policy accordingly. Now its working like charm.

3 Likes