Our customers have spoken! UiPath is excited to announce that we have been recognized as a July 2019 Gartner Peer Insights Customers’ Choice for Robotic Process Automation Software.
We believe this distinction represents the quality of our offering. We were also recently recognized with the highest 2018 RPA market share by revenue worldwide in Gartner’s Market Share Analysis: Robotic Process Automation, Worldwide, 20181.
We were also named a Leader in the first-ever Gartner Magic Quadrant for Robotic Process Automation Software2 (you can still download your complimentary copy here).
We owe it to you!
We believe this distinction is continued proof that the entire RPA industry is taking off, and more importantly, that UiPath Robotic Process Automation technology is truly transforming the way our customers now think about and conduct “business as usual.”
According to Gartner, “The Gartner Peer Insights Customers’ Choice is a recognition of vendors in this market by verified end-user professionals.” To ensure fair evaluation, Gartner maintains rigorous criteria for recognizing vendors with a high customer satisfaction rate.
But we could never have done it with you and so many other loyal UiPath customers and advocates. We are deeply grateful for all that the UiPath community has done to spread the word and recommend UiPath technology.
UiPath currently has an Overall Rating of 4.6 (out of 5) in the Robotic Process Automation Software Market, based on 1,069 reviews as of July 26, 2019. We believe it is powerful evidence that 1,069 end-users indicated a “willingness to recommend” UiPath to a friend or colleague.
When these reviews are broken down further, UiPath also has an Overall Rating of 4.6 (out of 5) for Service & Support and Product Capabilities, and an Overall Rating of 4.7 (out of 5) for Ease of use in the Robotic Process Automation Software Market.
The top three factors that drove reviewers’ decision to purchase UiPath were:
Product functionality and performance (53%)
Strong user community (39%)
Overall cost (39%)
Of the 1065 reviews (as of July 26, 2019), 52% deployed UiPath in less than three months.
We’re excited to share a few of your reviews:
An exchange manager in the Finance industry gave UiPath a five-star review, commenting “Excellent all around product. Customer service and support push it beyond the others.”
An RPA business consultant gave UiPath five stars, saying “Best Weapon for Functional Experts. … Despite of any domain you are into (Travel, Hospitality,IT,Procurement, Healthcare,E commerce,BFSI, etc). UiPath does it all for you. … Best integration and deployment so far with great user friendly interface of the tool.”
An executive director of digital technology also gave UiPath five stars, saying “We have been extremely happy with our selection of UiPath as our RPA vendor of choice. … They have provided outstanding technical support and worked with us to implement a training and certification process that enabled us to build an internal RPA competency in just a few months after unsuccessfully trying to partner with one of the large consulting firms to help us establish the capability quickly.”
You can read all of our reviews here.
We would like to officially thank any of you who submitted reviews. This feedback is vital in helping us develop our product strategy, and we will do our best to incorporate it into future UiPath RPA technology.
Continued recognition as a leader
We are proud to be recognized as a July 2019 Gartner Peer Insights Customers’ Choice for Robotic Process Automation Software and thank the entire UiPath community for help and ongoing support.
To learn more, please visit the July 2019 Gartner Peer Insights Customers’ Choice for Robotic Process Automation Software page.
1Gartner Market Share Analysis: Robotic Process Automation, Worldwide, 2018, Fabrizio Biscotti, et al, 23 May 2019 Gartner
2Magic Quadrant for Robotic Process Automation Software, Derek Miers, et al, 8 July 2019
Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
The Gartner Peer Insights Customers’ Choice badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved.
This is a companion discussion topic for the original entry at https://www.uipath.com/blog/rpa/gartner-peer-insights-customer-choice-rpa-2019