My UiPath and company email, where I have all the client’s orchestrators, academy plans etc. is marekDOTkohutAThyverrDOTcom. However for the sake or agentic integration certification course, I have created a new gmail account marekkohutDOThyverrATgmailDOTcom and linked it with my company one (mentioned above).
However now, when I try to login to academy, orchestrator etc. and fill in the marekDOTkohutAThyverrDOTcom it tries to log me in with marekkohutDOThyverrATgmailDOTcom, which, of course, do not have any courses/orchestrators assigned.
I already tried to delete cookies, remove integrations from that google account, nothing seems to be working. What’s worse, I cannot access clients orchestrators.
It definitelly still knows my marekDOTkohutAThyverrDOTcom account, as both accounts do have different passwords, and it let me to log in, however directly redirect to marekkohutDOThyverrATgmailDOTcom
I need to somehow either change back my email on account to marekDOTkohutAThyverrDOTcom or unlink the google account. I cannot either create standard ticket, as I don’t know my community license number, which is in orchestrator.
Try logging in with username/password directly like go to UiPath Login but don’t click Sign in with Google instead, type your company email (marek.kohut@hyverr.com) and use the password for that account.
Also you can contact the UiPath support
Go to UiPath Customer Portal then choose Technical Support → Cloud / Login Issues and explain the account mix-up problem they can manually unlink the Gmail account.
Clear saved passwords and sign out from all accounts. Clear cache and browser history, then try logging in again using using email and password (not Google SSO).
If helpful, mark as solution. Happy automation with UiPath
I tried only to log-in through the email/password not with google login (as shown on screenshots)- this took me after login with my standard account to the “new” one, which is cause of the issue.
As for Customer Portal - i cannot even login, as both option (register for it and create standalone ticket) need my license id - which I cannot get as I cannot get to my orchestrator.
tried that, tried even different browsers also in incognito mode. Seems this is a SSO email/password login issue with my account and not a browser issue.
The core of this issue is, that I am logging in (through email/password option) with marekDOTkohutAThyverrDOTcom it will take my take my credentials succesfully, log me in, but after login I am logged as marekkohutDOThyverrATgmailDOTcom Which is wrong.
I had my standard company email marekDOTkohutAThyverrDOTcom (email a), I used it for a year for different clients organizations
Then, I registered my company email (email a) also as a google account for the sake of gmail integration testing, but google wanted from me to complete the registration by creating a gmail address for it, so I created a marekkohutDOThyverrATgmailDOTcom (email b) (that was a month ago)
Everything was fine (email a was logging me correctly as email a) until today
Starting today, logging in as (email a) started logging me to all UiPath related web portals (organizations, academy…) as (email b) and I dont understand why
Just to reassure you, we are still on the case. We found the culprit, where social sign in takes over the password account on the same email for a security reason (resulting in a merge of identities).
If you’re comfortable sharing some more specifics via a PM to me how did this happen for two different emails, it would help us prevent it in the future.
The team is looking into a way to help us resolve this issue.
Hello, I have just received an email with instructions (to register again the faulty account) and this really helped! I can now login with my standard email and it really takes me to that account and I can see the organisations that was there.
Regarding more detailed steps that could be the root cause of this issue - I am really not sure what I did, apart the steps I described here.
Thank you very much @loginerror and support team for quick and prompt communication and resolution.
