UiPath HyperHack - DRUID Chatbot technical question topic

Hey @cristina.antonescu,

Thanks a lot for confirming…I will try that…

Do we have any implementation guide for adding FAQs to a pdf/word file and uploading it to Druid, so that it automatically adds question answers pairs?

Regards,
SUBHAM

You’re welcomed @SUBHAM_KUMAR,

  • In addition to the previous answer, reference to WhatsApp channel , you can test on the sandbox number of Nexmo: +447418342149

Check with your DRUID Tech Support that your bot has the Whats integration active. Note: All bots in DRUID Community have the WhatsApp channel set up by default, link with the sandbox number: +447418342149

On your mobile, add a contact with this number: +447418342149 . This is the phone number assigned for testing the Nexmo – WhatsApp integration. In testing mode you have a single number (this one) you will use to connect to multiple bots.

Open WhatsApp and open an conversation with the contact above

In the conversation, send key word “ druidcommunity ” to connect DRUID Community environment.

In the conversation, send # bot ID to connect with your bot. Note: Include # before bot’s id. Note: You might want to use https://web.whatsapp.com for this step (copy/paste the bot id).
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  • I’ll be back shortly with an answer regarding the import of FAQs
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Hey @SUBHAM_KUMAR,

Importing FAQs can only be done from Excel, it requires some configurations.

If you want to index documents, use NER and an RPA robot that searches the keyword for information in the document, or sends to a sharepoint

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Hey @cristina.antonescu

Thanks again for the detailed steps. However, the aforementioned steps are not working for me. I am not getting a response back from Druid. Though not sure about this.

Please feel free to let me know if I am missing any of the steps…

Hello @SUBHAM_KUMAR,

Please tell me the name of the tenant you are working on, I will fill in the credentials in the chatbot, in the WhatsApp section.

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Hi @cristina.antonescu,

Thanks for your response. Below is the tenant I am using:-

Do you know if we can get response from a uipath job that ran on web snippet code(not on Druid Website)? For example, say an intent to fetch weather for a city, chat interface passes a city to Uipath job, the job runs, and getting the response on web snippet. How do I do that? I can see the job run successfully but not getting a response on chat snippet. I tried hard coding the MasterId and also user Id in the chat snippet, but it didn’t work for me.


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Please let me know if we are missing something.

TIA,
Subham

Hello @SUBHAM_KUMAR,

I filled out the credentials, please try the conversation again in WhatsApp

Regarding your last question, please access Druid the documentation from Help menu, chapter Integrations/Triggering the Callback Flow

1 Like

Hey @cristina.antonescu,

Thanks a ton, It works now.

However, for Whatapps and Web Snippet chat we are still not getting a response back. We have exactly implemented the callback flow as in documentation(Help menu, chapter Integrations/Triggering the Callback Flow) and it even works on Druid Webchat but not on the web and WhatsApp channel. Could you share your thoughts?

Hello @SUBHAM_KUMAR,

There are two solutions:

First is to use RobotJS, if your UiPath process is running locally – see the documentation in the Help menu, Integrating Using Robot.JS section of the Integrations chapter
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Second is integration with UiPath through the Orchestrator Queue and use the Triggerconversation mechanism in the UiPath process - see the documentation in the Help menu, Section Integrations chapter Triggering an Unattending Process
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Hello Cristina,

How can I troubleshoot the following error, knowing that I have successfully loaded the Orchestrator data in the integrations section and selected the queue name from there,



Hello @Mughrabi,

This error occurs because you did not fill FlowId field
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This is specified in the documentation from the Help menu, please visit the Chapter Triggering an Equipped Process see image below
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