UiPath.Executor not responding on Get PDF Page Count / Google OCR steps

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1

Hi everyone,

I’m facing an issue with my bot. The bot gets stuck when it’s validating the pdf document using the Google OCR engine. It looks like UiPath.Executor.exe is not responding during that step (also at Get PDF Page Count activity)

I already checked Task Manager for multiple executors, reinstalled the .NET Framework (4.8), enabled the required Windows features, and restarted the VM — but the problem still happens sometimes.

So it is taking so much time before the Get PDF Page Count and Read PDF with OCR activities start executing.

Has anyone faced this kind of issue before? Any idea what else I can try to fix it?

2

Hi,

In my environment (Studio 24.10.16), it works well as the following. How often this matter occurs in your environment?

image
image1414×837 55.1 KB

To isolate cause, can you try the following sample? If it works, the cause may be version of activity packages.

Sample
Sample20251030-1.zip (86.5 KB)

Regards,

3

Can you try using UiPath OCR and check

4

Hi,
I noticed that in Task Manager, the UiPath.Executor.exe process is showing as Not Responding. This issue occurs when the bot is running.

5

Can you pls kill all the instances of UiPath executore, close all studio instances and restart your machine and retry again

Also, please check CPU core requirements for UiPath to run on your machine if its meet

6

Hi,
Thanks for the responses :slight_smile:
I’ve followed all the steps you mentioned, but I’m still facing the same issue. The UiPath.Executor.exe process shows as Not Responding in Task Manager.

7

Can you try uninstalling and installing the UiPath

8

@soundarya_A1

did this start occurring after any upgrade or change?

can you please provide more details

cheers