UiPath Enterprise version 2021 fails with message "Machine Level installs are not permitted"

[Sekar_Sundar]

Hi,
I downloaded UiPath 2021 msi installer file and tried installing in my local machine, I have ensured that I have uninstalled my previous version of UiPath including assistant and everything. while trying to install I am getting the below error message.
"Machine level installs are not permitted while atleast one user-scoped installation exists.(user : NT Authority/System).

Could someone help fixing this issue ?

[ushu (Usha kiranmai)]

Hello @Sekar_Sundar Ref to the below thread. Please reboot your server after removing leftover files and try to install it again

How to fix your Studio installation / Licensing issues

How to fix your Studio installation / Licensing issues If you encounter an issue with your Studio installation and or licensing issues, please follow the below procedure to re-install the most recent stable version of Studio. Before you start, you might want to backup your settings. Please follow this guide on how to do it: Studio Community Edition - how to properly backup your settings Install all latest Windows Updates. Uninstall Studio from Apps & Features menu: [image] Navi…

[Sekar_Sundar]

Hi @ushu I am installing in my local laptop only and I tried restarting the machine , deleting all previous installation files and everything. still I am getting the same while trying to install the Enterprise edition , where as If I install Community Edition using the same msi file , it is getting installed. But I am trying to install the Enterprise Edition .

[loginerror (Maciej Kuźmicz)]

Hi @Sekar_Sundar

This is just to check whether you were able to solve this issue. If not, we would like to collect some more information and make sure this is not an issue for anyone

[gediminas (Gedis)]

I had a similar problem. Excerpts from log file:

Running custom action DetectRelatedProductsCA as user ABC\myuser
Installed versions info:
ProductCode: {DC3FFE5F-7933-40E8-A539-7EC0625C77ED}
Installed: False
Elevated: True
Version:

User-level installs are not permitted while a machine-scoped installation exists.
Telemetry.DesktopMsiInstaller.End - Sent:False

Tutorial posted before actually should solve the problem. Support manager helped me solve it by clearing temp files from another installation which prevented installing a new version.