UiPath Crashes when Recording

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1

Hi,
I’m trying to record a Citrix app for a sequence. The Record bar comes up but as soon as I click anything, the whole app crashes/closes (no errors/warnings). I’ve tried the Citrix record and the Image record. Both crash. There’s an error in Event Viewer though.

Faulting application name: UiPath.Studio.exe, version: 19.3.0.0, time stamp: 0x5c9255e4
Faulting module name: KERNELBASE.dll, version: 10.0.17134.556, time stamp: 0xadca2670
Exception code: 0x000006b5
Fault offset: 0x001118a2
Faulting process id: 0x7fa0
Faulting application start time: 0x01d4e8c1ccbd999b
Faulting application path: C:\Users\seagree\AppData\Local\UiPath\app-19.3.0\UiPath.Studio.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 3402bb54-d2c5-4332-bea1-295e3da2622f
Faulting package full name:
Faulting package-relative application ID:

It’s acting similarly to this:

However, I don’t have that particular driver on my laptop, so it’s not the same issue.

I’m running 2019.3.0 Community Edition.

Thanks!

2

Hi,
Is anyone able to assist? Since it’s the community edition/license, I can’t open a formal ticket with support.
Thanks!

3

I wanted to give an update. I ended up opening a ticket with support. Support was able to find a number of issues.

I have a Windows 10 Enterprise edition. With the Win10 build I’m on, it comes with a very bare bones .Net 4.7 (not an actual full install). My company also installs 4.5 as part of the build of our laptops/desktops.

UiPath requires 4.6 or higher to run. When I would try to install 4.6 from Microsoft, the installer would state that I already had something higher than 4.6 and would exit the installer. The same happened with .Net 4.7 (claimed it was already installed). In order to get a .Net installed, we had to install .Net 4.8 from here:

So now recording is working for me.

Hopefully this helps someone else.

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