UiPath Crashes Upon Indicating Element With Click Activity

Installer(.exe or .msi): .EXE
License type(Free, Trial/License code): Free
Studio/Robot version: 2018.8.0
Current behavior: Anytime I try to indicate an element, UiPath crashes. Changing packages to different versions does not help, nor does enabling “Pre-released” versions.
Screenshot:

what kinds of activity u use? click or attach browser?

HI @kaylyn

Try uninstalling the Studio and installing again… let know whether it helps

1 Like

hi @Lahiru.Fernando I have uninstalled and reinstalled multiple times as well as restarted my computer several times :confused:

@kaylyn we would like to know a bit more about this particular scenario. Could you please clarify the questions below and if possible provide the files as instructed?

  1. What application are you trying to interact with and what technologies does it use?

  2. Is it occurring for out of the box applications like Internet Explorer?

  3. Provide the DebugView logs per the document below:
    DebugView.pdf (4.9 KB)

  4. Provide the Process Explorer logs as detailed in the document below both for the UiExplorer Process and the Target Application Process
    ProcessExplorer.pdf (113.4 KB)

Should there be further questions please do not hesitate to let me know.

Hello,

Is there somewhere a document on how to use DebugView with UiPath Selectors?

Regards,
Radu

Hi Radu,

There is a hyperlink just above called Debugview.pdf. That has instructions on how to collect the logs using debugview. Copy pasting the instructions just in case you can’t open it.

How to activate logging

  1. Install Debug View
  2. https://docs.microsoft.com/en-us/sysinternals/downloads/debugview
  3. Create an Environment Variable named “UIPATH_LOG_LEVEL” and assign it a value. Options are “ERROR”, “INFO”, “VERBOSE”.
    “VERBOSE” is recommended.
  4. Control Panel > System > Advanced System Settings > Environment Varibles… > Press New… under System Variables
  5. Start DebugView
  6. Open UiExplorer and attempt to replicate the issue with DebugView open. You’ll notice it starts writing logs.
  7. Save the generated Logs.

Hello, @cnegrut,

Thank you for the fast reply.
Done that already. I thought that there are more settings to do.

Sometimes, my double-click (UiPath.Core.Activities.Click) doesn’t perform, so my process is going to the “Close application” and then restarts;


My issue is that, sometimes, it does that a few times consequently

I am hoping for it to monitor silently and tell me why isn’t it double-clicking.
Am I expecting too much?
Should I look someplace else?

Robot logs only the error stating that he is not able to identify the next selector, which is the field to write the path of the file to upload.

Thank you in advance for your response.