UiPath Compatibility With Modern Outlook

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1

So I was trying some easy tests with my own outlook account and I found that there is a problem dealing with the modern outlook.

I’m using the desktop app enabling the option to get the modern and the same process does not work when modern outlook experience enabled.

Do someone if I need to look up further configuration in my Outlook or it is just that UiPath has not compatibily yet with this Outlook version.

More details:

Im getting time out exception in the first activity “GetOutlookMailMessages” using my default account.

Obviousy the same process is working fine when Outlook Modern Experience is disabled.

2

Hi @Pelayo_Celaya_Fernandez

If you are retrieving a large number of emails or the mailbox has a lot of emails, consider using filters in the “Get Outlook Mail Messages” activity to narrow down the search and reduce the number of emails fetched. This can help speed up the process and avoid timeouts.

But if you want all the mails then increase the timeout in timeout property to more than 30ms

3

@Pelayo_Celaya_Fernandez

It seems that you are having a problem with the GetOutlookMailMessages activity in UiPath when using the modern Outlook experience. There are a few possible reasons for this:

  • The GetOutlookMailMessages activity may not be compatible with the modern Outlook experience.
  • There may be a problem with your Outlook configuration.
  • There may be a problem with your UiPath installation.

To troubleshoot this issue, you can try the following:

  • Check if the GetOutlookMailMessages activity is compatible with the modern Outlook experience. You can do this by checking the UiPath documentation or by contacting UiPath support.
  • Verify your Outlook configuration. Make sure that you are logged in to Outlook and that you have granted UiPath the necessary permissions.
  • Reinstall UiPath. This may fix any problems with your UiPath installation.

If you are still having problems, you can contact UiPath support for help.

Here are the steps on how to check if the GetOutlookMailMessages activity is compatible with the modern Outlook experience:

  1. In UiPath Studio, open the activity properties for the GetOutlookMailMessages activity.
  2. In the Compatibility section, look for the Outlook Experience property.
  3. If the property is set to Classic, then the activity is not compatible with the modern Outlook experience.

If the GetOutlookMailMessages activity is not compatible with the modern Outlook experience, then you will need to use a different activity to access Outlook. You can use the Outlook activities from the UiPath.Activities.Outlook package.

Here are the steps on how to verify your Outlook configuration:

  1. In Outlook, click on the File menu.
  2. Click on the Account Settings option.
  3. Click on the Account Settings tab.
  4. In the Email section, make sure that you are logged in to the correct account.
  5. Make sure that you have granted UiPath the necessary permissions.

Here are the steps on how to reinstall UiPath:

  1. Download the latest version of UiPath Studio from the UiPath website.
  2. Run the installer file.
  3. Follow the on-screen instructions to complete the installation.

Once you have reinstalled UiPath, you can try running your process again. If you are still having problems, you can contact UiPath support for help.

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Hi @Pelayo_Celaya_Fernandez