Description
This article continues the Communications Mining series by exploring the discovery phase and model training fundamentals for successful implementation.
The piece outlines the discovery process including identifying use cases, measuring opportunities, and presenting solutions to customers. It distinguishes between different customer personas
The article explains essential model training concepts that are typically performed by customers themselves, covering key terminologies like Labels , Fields, Datasets, and Taxonomy. It describes the training process (Discover → Explore → Define → Refine) using 25-30% of data as a representative sample, and introduces Generative Extraction - a Gen AI feature that identifies multiple intents within single messages.
The piece emphasizes quality metrics including precision and recall scores, best practices like avoiding keyword-based training, and critical success factors such as clear objectives, business sponsorship, established Center of Excellence, and access to 6-12 months of historical data from shared mailboxes or tickets for effective implementation.
Link
Date
2024-12-28
Related UiPath products
Communications Mining