UiPath Automation with Citrix Desktop instance does not work anymore

[Joachim (J Graband)]

Hello,

we have a UiPath automation on an application that is running in a citrix environment.
To do this we have installed the UiPathRemoteRuntime on the instance within the citrix environment.
Additionally we have installed the UiPath Citrix Plugin.

1. old installation (working)

Citrix Workspace: 24.2.
UiPath RemoteRuntime: 21.10.34.30369
UiPath Extensions Citrix Runtime Plugin: don’t know, UiPath does not show the current version
UiPath.Uiautomation.Activities we started with 21.10.5 but now we have 23.4.6

Due to an update of the citrix workspace we need to adapt our environment in order to use our UiPath automations with the new citrix.
I installed the new citrix workspace, the respective UiPath RemoteRuntime on the instance that is running within the citrix environment as well as the UiPath plugin.
In the UiPath project i have selected the respective UiPath Uiautomation. that is supposed to be compatible with the UiPath remote runtime.

2. new installation (not working)

Citrix Workspace: 25.7.1000.1025
UiPath RemoteRuntime: 25.10.26
UiPath Extensions Citrix Runtime Plugin: don’t know, UiPath does not show the current version
UiPath.Uiautomation.Activities 25.10.26

3. Problem
   When indicating the new Citrix Desktop, it was requested to install the Citrix Plugin.
   UiPath reported that the Installation was successful.
   However, the next time UiPath requested to install the Citrix Plugin again.

Today UiPath requested to install the UiPathRemoteRuntime, which is installed on the Desktop instance already.

Does anyone have an idea, what Needs to be done to get the Citrix Desktop intance integrated with UiPath?

Thanks in Advance and best regards,
Jo

[Anil_G (Anil Gorthi)]

@Joachim

After the update did you check on the allow list?

Studio - UiPath Remote Runtime

cheers

[Joachim (J Graband)]

Hi Anil,
oh no, i did not check the allow list yet.
I will take a look at it. Thanks for the hint.
Best regards, Jo

[Joachim (J Graband)]

Only our admins could add the remote runtime to the allow list.

[muthuraman.g]

Yes but you can try from your end once if its not allowing or don’t have sufficient permission ask your admin to do it steps are below

The file that must be added is:

UIPATH,C:\Program Files (x86)\UiPath\RemoteRuntime\UiPathRemoteRuntime.exe

Below are the exact steps.

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Where to add this entry (Citrix Studio – Policy)

1. Open Citrix Studio

On the Delivery Controller, launch: Citrix Studio → Policies

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2. Create or Edit a Policy

• Click Create Policy, or
• Edit an existing policy applied to VDA machines

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3. Search for the Policy:

In the policy list, type “virtual channel” or open:

Policies → ICA → Virtual channel → Virtual channel allow list

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4. Enable “Virtual channel allow list”

• Set to Enabled
• In the allowed list, add the following line:

UIPATH,C:\Program Files (x86)\UiPath\RemoteRuntime\UiPathRemoteRuntime.exe

Important:
You must include the prefix UIPATH, before the path.
This identifies the virtual channel name.

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5. Apply the Policy

• Click OK
• Ensure the policy is assigned to:
  • The Delivery Group(s) containing your VDAs
  • Or at the higher policy level (Farm / Site)

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6. Run gpupdate on VDA machines

Either wait for replication or run:

gpupdate /force

Then log off and reconnect to ICA session.