Heyy there I have tried out the associate practice exam and failed by 60%… below are some questions that I got wrong and hopefully to get some explanations… Thanks !! 
I have chose 2 , and it a wrong answer…
must be choose 3 ,
enter the id it’s first ,
scrapping its second ,
calculation third
it is 3 but scrapping is not done manually
1 picking up the call is done manually
2 filling in the ID in the webform is done manually
5 providing the amount over telephone is done manually
Anil_G
ashokkarale
jinal.shah
Gautham_Pattabiraman
postwick
chandreshsinh.jadeja
vrdabberu
Ajay_Mishra
sven.wullum1
Vyshnavi_Nalumachu