Hi everyone,
I’m looking for help regarding my UiPath Certified Professional Agentic Automation Associate certification.
I took the official certification exam through Pearson VUE on September 16, 2026. I paid the USD 150 exam fee and successfully passed the exam with a score of 95/100.
However, I still have not received or been able to access the official certificate or credential associated with the certification exam.
I contacted UiPath Academy Support, but the responses I received seem to misunderstand my issue. Support keeps referring to changes related to Academy course completion certificates and Diplomas of Completion.
My case is different. I am not requesting a certificate for completing a UiPath Academy course. I am referring to the official paid UiPath Certified Professional Agentic Automation Associate certification exam that I passed through Pearson VUE.
I already explained this distinction to Support and provided my Pearson VUE score report showing that I passed the exam. However, the responses I received still referred to Academy training credentials instead of addressing my certification exam.
I have also contacted ucp.operations@uipath.com, but I have been waiting for a response for several days.
I would also like to express my concern and disappointment with the support experience so far. Despite clearly explaining that my issue concerns a paid UiPath Certified Professional exam, the responses continue to address Academy course completion certificates instead.
This gives me the impression that my case has not been properly reviewed or understood, whether the responses are being handled by support staff or through an automated/AI-assisted process.
For a paid professional certification exam, I would expect more accurate guidance and a clearer understanding of the distinction between an Academy course completion diploma and an official UiPath certification credential.
Has anyone experienced the same issue recently with the Agentic Automation Associate certification?
Could someone from the UiPath certification team please help me understand who can review or escalate this case?
I hope this case can be reviewed by someone from the appropriate certification team who can provide an accurate answer and help resolve the issue.
I can provide my Pearson VUE score report privately if needed.
Thank you.