Transactions taking a long time to loop through

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1

Hi,

I’ve noticed an issue on all of our RPA processes but can’t quite figure out what the problem is. Each of our processes use the state machine template to loop through multiple transactions. When the robot reaches the end of a transaction and is transitioning to process the next transaction it seems to hang for around 60 seconds.

I’ve checked the logs and it appears to get stuck around this point:

2020-11-10_15-56-26

Log:

image

Has anyone experienced similar before please?

Thanks,

2

Hi @TRX did u put any delay ?

3

Hi,

@NIVED_NAMBIAR, thanks for getting in touch. I can confirm that there is no delay added.

Thanks,

1 Like
4

Are you using REF or your own customized state machine?
You can find similar function in REF also… try to mimic the same in your project too…

5

Hi,

Sorry for the delayed reply. I can confirm that we are using REF. Still can’t seem to track down the source of the delay.

Thanks

6

Hi TRX,

As you said your using REF so you haven’t changed any logic in the state machine. Can you specify what is the type of Transaction data your working on? Like Queues, Datatable or emails?

7

Hi @ManiPrajwal_K , the transaction data being worked with are emails added to a collection.

Thanks,