Installation Failed

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1

I keep getting this message during the installation process of UiPath, which prevents me from installing. Can anyone help?

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2

Hi @didaer001 ,
Please try with these below steps:

  1. Right-click the UiPath installer → Run as Administrator.
  2. Open services.msc and find UiPath Connected Updater Service.
  3. Set Startup Type to Automatic and click Start.
  4. Temporarily disable antivirus/firewall (if allowed by your organization).
  5. Reinstall UiPath using an administrator account.
3

1. Run the installer as Administrator
Even if you’re logged in as an admin, right-click the UiPath installer → “Run as administrator.” UAC sometimes still blocks service creation/start.

2. Check the service manually

  • Press Win + R, type services.msc, hit Enter
  • Look for “UiPath Connected Updater Service”
  • If it exists, right-click → Properties → try starting it manually. Note the exact error it gives — that error is more specific than the installer dialog.
  • If it doesn’t exist yet, that’s normal (installer creates it) — skip to step 3.

3. Check Windows Services access / Group Policy
On managed/work laptops, IT policy can block installers from creating or starting new services, even for local admins. If this is a work machine, this is the most common cause — worth checking with IT.

4. Temporarily disable antivirus/endpoint protection
Some AV or EDR tools block service installation for unrecognized services. Disable temporarily, retry, then re-enable.

5. Check Windows Event Viewer for the real reason

  • Open Event Viewer → Windows Logs → System
  • Filter for Error events around the time you hit Retry
  • Look for anything mentioning “Service Control Manager” — it usually names the actual blocker (permissions, dependency failure, timeout, etc.)

6. Clean up a broken previous install
If UiPath was installed before and removed, leftover service registry entries can cause this. In an admin Command Prompt:

sc query "UiPath.Connected.Updater.Service"

If it shows up but is in a bad state, you may need to delete it:

sc delete "UiPath.Connected.Updater.Service"