How to Reopen a Case in the Customer Portal

Japan Knowledge Base
1

Question/Problem

I want to know how to reopen a case in the customer portal.

Resolution

Here’s how to reopen a case that was closed in the customer portal.
You can reopen the case within 15 days after it is closed.

  1. In the customer portal, click the [Details] button of the case you want to reopen from [Support]>[Closed Cases].

  2. You can create a new request by selecting [Reopen Case] under Case Action.

  3. Provide a reason and any other details, then press [Submit].

  1. The status of the case has changed to “IN PROCESS.” This completes the reopening process. Please wait for contact from our support team.