Academy: Questions about setting the context and escalation for agents

[_shohei (Shohei_Noël_imagawa)]

I am working on the Academy assignment.

Implement context grounding using a storage bucket.

1:

Download the Employee Support Agent, and within the extracted files, find

Initial user prompt.txt.
In the text, there is

A support ticket will be created and assigned to the [Support Group] team. We will contact you shortly. Please feel free to share any additional information here.

Here, the [Support Group] should be replaced with the actual support group name from the bottom

---

[Support Group] to the SupportGroups.csv file.

Is this the translation? I thought the phrase would be inserted as a variable.

2:

When I pasted Initial user prompt.txt into the user prompt field for agent creation in the Community Cloud version of Studio Web, it was recognized as a variable, but it turned red, showing Name and Message errors.

I could proceed by manually deleting it and re-entering it by displaying suggestions with @ to reset it, which turned it blue. What is the reason for this discrepancy compared to the teaching material, where it was not recognized at the moment of pasting the text?

3:

Regarding building the agent’s escalation app,

I cannot download the support group list file Support groups list.txt.

Thank you very much.

[Yoichi]

Hello

1 is due to a lack of consistency in translation.

It seems that the intention is to replace the part with A support ticket has been created, **[Support Group]** team.

2 is likely due to changes in the specifications of Studio Web. In the latest specifications, it seems that unless you paste it as {{input.Message}}, it won’t be recognized as an input argument.

3 is that I was able to download it normally in my environment at this time.

[_shohei (Shohei_Noël_imagawa)]

Thank you very much. I understand now.
I was able to download it in the Edge environment. It might have been temporary.