Host tenant error

Help Automation Suite
1

Hello.

I have installed Automation suite 2.2510.2 on RHEL 9.6.
Installed products:
Action Center, Apps, Automation Ops, Data Service, Orchestrator, Automation Suite Robots, Test Manager

After connecting to the host tenant and going into the Orchestrator menu,

  1. I encountered an error where the notification service page could not be found.

    image
    image1914×908 165 KB

  2. I experienced an error where the folder could not be found.
    HttpErrorResponse: Http failure response for https://idot.rpa/host/orchestrator_/api/FoldersNavigation/GetFolderContext?includePersonalWorkspace=true&relativeSkip=-25&take=50&folderId=0: 404 OK

Do you have any idea what the cause might be and what the solution could be?

Thank you.

2

Hi @ycna

A 404 error usually indicates that the service endpoint is unavailable or incorrectly configured. Please check the following:

  • Verify that the Orchestrator and Notification Service pods are running and healthy.
  • Confirm that the Ingress/Reverse Proxy routes are configured correctly for the Notification Service and Orchestrator.
  • Check whether the Host tenant and default folder were created successfully during installation.
  • Review the Orchestrator and Notification Service logs for any startup or routing errors.
  • If this is a fresh installation, rerun the installation validation and verify whether a newer 2025.10.x patch is available, as this may be a known issue.

If solution works for you please mark as solution

Thank you

3

Hello @ycna,
The Forum is a great place for a lot of topics, but troubleshooting Automation Suite might be a bit ambitious here.
Please reach out to our support team by raising a ticket via our customer portal.
There your issue can be investigated properly.

4

Thanks for reply.

Most things are normal, but it appears that folders were not automatically created in the host tenant’s orchestrator when installing UiPath Automation Suite.

5

hello @qbrandon,
Ticket has been created.
Ticket number - 02909497

Thank you.