Orchestrator going down
Solution 1: Verify the Application Pool details & reapply
IIS -> Application Pool -> Advanced settings -> Identity -> Custom Account -> Set Credentials -> Provide Domain\Username & password. -> Recycling
Recycling option of the Application Pool (Right-hand side option is available. )
Below screenshot for reference.
Solution 2: If all above have been configured properly than perform the below 2 steps
- Verify Application Pool Status - Started / Stopped (RUN -> inetmgr -> Application Pool) .It should be Started status & managed Pipeline to be Integrated.
- Perform an IISRESET
Verify the count of records from the Database :
For Example :
If Datbase Records count for any of the table is more than 2 million:
Logs - 6232697
Notification - 59
Tenantnotification - 110843
Usernotification - 5651924
Please use this KB to eliminate the debug logs and then shrunk the database files . https://orchestrator.uipath.com/docs/maintenance-considerations#section-
As the record count is more than 2 million log entries i.e. near 6.5 million logs entries thus kindly perform the database maintenance.
Each & every step is detailed in the above link.
Take the backup of the logs & UserNotification details table & clear the information.
It’s also advised to perform a database maintenance biweekly or Monthly, which purely depends on the information getting logged to the database.
This should solve the Orchestrator issue.