We’re happy to announce that the UiPath Customer Portal has started onboarding for UiPath Enterprise customers!
Customer Portal is a self-service portal for organizations to access UiPath products and platform-related information, and interact with UiPath teams. It’s designed to give UiPath customers all the required support via a single, modern experience, to help accelerate their automation journey.
Onboarding will be invitation-based and is split into 3 waves over the next few months:
Wave 1: Starts today for the first group of customers in the USA and Canada
Wave 2: Starts in the 1st week of July for the rest of our Americas customers, and all EMEA customers
Wave 3: Starts Mid-August for most APAC customers.
Please note that we are not deploying to Japan, South Korea, or China until we complete more localization work on the portal in the coming months, to ensure a better experience in those markets.
Here is a quick summary of some key benefits Customer Portal will offer your organization. For more information, please see the Customer Portal Docs, Customer Portal FAQ and Demo Video.
Easier access to account information:
- Your UiPath contacts
- Support ticket status
- Secure document sharing with UiPath
- Knowledge Base access
- 24/7 tech support including Premium Support case creation
- Product/Service request for quote
- Enterprise agreement license provisioning
When it’s time to onboard your organization, your primary contact will receive a Docusign agreement and will be asked to nominate a first administrator for your portal. Once the agreement is signed, the administrator will receive an invitation mail to access the portal. One of the great features of Customer Portal is that additional users can be added via the portal itself – either as users or as administrators – so it’s easy for you to manage the authorized users within your own organization.
We look forward to helping you accelerate your automation journey with Customer Portal!