The mail notification stopped working for AAD users after migrating from the orchestrator alert to My notifications

The mail notification stopped working for AAD users after migrating from the orchestrator alert to My notifications

Issue Description

The mail notification stopped working after migrating from the Orchestrator alert to My notifications This issue is specific to AAD users.

Resolution

  1. Add the AAD users to the local groups, then enable the notifications for the local groups.
  2. Enable the Mail address in the AAD groups for the affected users.

How to Set user Group level mail notification

User Icons > Preference > Notification > Manage Notification > Under Alert Group Configuration - Search “Groups” and click on the edit button.