The floating robot's session is already active on machine [My Machine]

[Julian2 (Julian)]

I deleted the robot & machine from Orchestrator to move to another machine, now I can’t sign into Studio to publish, nor sign into Assistant.

The error is The floating robot’s session is already active on machine [My Machine]. I signed out of Assistant on Machine A, rebooted, etc - still couldn’t get Studio / Assistant licenced on Machine B. Signed out on B and returned to A, still can’t sign in.

“The floating robot’s session is already active on machine [this machine]”

Any ideas? I thought there would be a heartbeat signal which would timeout / free up the licence.

[system]

Hello @Julian2!

It seems that you have trouble getting an answer to your question in the first 24 hours.
Let us give you a few hints and helpful links.

First, make sure you browsed through our Forum FAQ Beginner’s Guide. It will teach you what should be included in your topic.

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Hopefully this will let you easily find the solution/information you need. Once you have it, we would be happy if you could share your findings here and mark it as a solution. This will help other users find it in the future.

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Cheers from your friendly
Forum_Staff

[Julian2 (Julian)]

For anyone else with this issue:

Go to the Tenant → Users → click the user and disable Attended Robot & Unattended Robot if you prefer to work to the instructions in the Academy training (to setup ‘Classic’ Provisioned robots).

The autogen licence did end up working after multiple attempts.