Orchestrator is accessible but unable to perform any action.
Issue Description: Orchestrator is accessible but unable to perform any action in Orchestrator across tenants.
Error Message in Orchestrator pod logs:
- The database AutomationSuite_Orchestartor has reached its size quota. Partition or delete data, drop indexes, or consult the documentation for possible resolutions.
Resolution:
- Check if the DB has space available. This error generally occurs if the assigned size quota gets maxed out.
- This generally happens due to amount of logs, however it is good to analyze the cause of it being maxed out, if it is logs over time then it could be expected and needs DB maintenance script to be ran. If the logs needs to be in the system for some reason then the DB space should be increased to solve the issue.
- If it is not that and an unexpected event caused the issue then it is important to figure out the reason behind the same, please check the table sizes and see which one has grown unexpectedly and that could derive the reason for the same.
- For eg if the logs table is affected then check the logs for last 24 hours from the time issue started and see what processes has been logged most of the logs and analyze the same. If it is not supposed to be there delete the logs, and stop the process.
- Once cleaned, ensure that enough space is available in DB and post that it will work as expected.
If the issue still persists, create a case with UiPath support team for further troubleshooting.