The connection between Test Manager and Tasktop is not secure after changing the Test Manager certificate. Error: "certificate could not be verified, CCRRTT-30014E"
Issue description:
The connection between Test Manager and Tasktop is not secure after changing the Test Manager certificate. Error: "Certificate could not be verified, CCRRTT-30014E"
Resolution:
The certificate key needs to be synchronized in the Tasktop Hub
The user needs to follow the bellow steps:
- Shut down TasktopHub instance
- In the browser, navigate to the Test Manager URL / URI where the SSL Certificate can be viewed
- Click on the padlock icon in the address bar (IE or Chrome) or at the bottom of the screen (Firefox)
- Select View Certificates.
- Click on the Details tab and then click Copy to File …
- Look at the entire path and do the same for each certificate (intermediates and root)
- Walk through the wizard to create a DER encoded binary X.509 (CER) format certificate
- Save the file to a local directory (i.e., c:\SSL\)
- In command prompt enter the following:
/bin/keytool -import -trustcacerts -keystore /lib/security/cacerts -file c:\SSL\my_ca.cer -alias myca
refers to the jre folder in the Hub install location
The keytool command should be run for each certificate exported. Each will need to have a unique alias.
The default password is: changeit
- Start the TasktopHub product
- Reconnect to the Test Manager Server repository