Description
Traditional RPA is increasingly fragile as SaaS and ERP platforms update frequently, relying heavily on selectors or specific digital addresses for buttons, fields, and menus. However, when an enterprise application updates, the bot fails to adapt. This creates an expensive ‘maintenance trap’ in which nearly 50% of developers’ time is spent fixing it.
This whitepaper explains the shift from reactive maintenance to AI-based recovery using UiPath’s Self-Healing (Healing Agent). Anchored in Tech Mahindra’s implementation for a global FMCG leader supporting UiPath-based ERP automations, the approach enabled an estimated 60-70% reduction in Ul-related maintenance effort. The paper covers how self-healing works (IT analysis and multi-strategy recovery), the governance guardrails needed to prevent process drift, and the economic model that aligns costs with successful healing outcomes.
Link
Date
2026-03-18
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Agentic Process
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