Tenant is required Error code: 1023 (Set Transaction or Get Transaction)

Help Orchestrator
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Hello Team,

I’m facing same one issue in Queue, BOT is failing in middle of execution after 100 to 130 records, In my queue have 700+ transactions, I Don’t know why it’s getting fail. Do we have solution for this issue?

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@Ankit_Kumar5

Please try increasing the delay in retry to 10 seconds and retry count to 3 and check…this generally happens when there is some disconnect with the orchestrator while bot is running…So retrying the same after few seconds might fix it

Try and let us know if you still face the issue

cheers

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3

Agreed @Anil_G,

Hi @Ankit_Kumar5

The “Set Transaction Status Failed: Tenant Required” error with the error code 1023 usually occurs when the Orchestrator API is not able to identify the correct tenant associated with the transaction item you are trying to update.

To resolve this issue, you can try the following steps:

  1. Check if the correct tenant is selected in UiPath Studio or the Orchestrator API. You can switch to the correct tenant by selecting the “Switch Tenant” option in UiPath Studio or by providing the correct tenant name in the API call.
  2. Verify that the Orchestrator API endpoint is correct and that you have the necessary permissions to access the API. You can check this by accessing the API documentation or by contacting the Orchestrator administrator.
  3. Ensure that the transaction item you are trying to update exists in the correct tenant. You can verify this by checking the transaction item’s ID and tenant information.
  4. If the above steps do not resolve the issue, try restarting the UiPath Studio or the Orchestrator server to ensure that any pending updates or configuration changes are applied.