Technical Support Agent Example

Agentic Automation
1

Here is an example of a UiPath Conversational Agent acting as a Technical Support Agent…

Agent Breakdown:

  1. Welcome
  2. Process the Client ID
  3. If valid client, send One Time Password (OTP)
  4. Validate the OTP
  5. Process the Asset ID
  6. Collect the issue details
  7. Call a diagnostics AI Agent
  8. Create a ServiceNow Ticket
  9. Create an Action Center Task to allocate a technician
  10. Close the conversation
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