Taxonomy Manager opens a blank screen

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1

Taxonomy Manager not working

Issue:

There is a known issue with Intel's display driver: Applications Using Windows Presentation Foundation (WPF) Don’t Refresh After They Are Initially Rendered. The link indicates issue occurs with Intel® UHD Graphics 730 and Intel® Iris® Xe Graphics

This causes Taxonomy Manager to open on a blank screen.

Resolution:

Disabling hardware acceleration in the Windows* registry fixes the issue.

A full fix for this issue is included since Beta driver 30.0.100.9667 and newer production drivers.

Upgrade Intel Drivers to the latest per our documentation listed here .

To disable hardware acceleration:

  1. Press the Windows Logo key + R to open a Run dialog.
  2. Type regedit into the Run dialog and press Enter to open the Registry Editor.
  3. In the left pane of the Registry Editor, navigate to the following directory:

HKEY_CURRENT_USER > Software > Microsoft

  1. In the right pane of the Registry Editor, click on the Avalon. Graphics sub-key under the Microsoft key to have its contents displayed in the right pane.
  2. In the right pane of the Registry Editor, check to see if a DWORD value titled DisableHWAcceleration exists. If the DWORD value exists, it will probably have a value of 0. Simply double-click on it to modify it, replace whatever is in its Value data: field with 1, and click on OK.
  3. If the DisableHWAcceleration value does not exist, right-click on an empty space in the right pane of the Registry Editor, hover over New and click on DWORD (32-bit) value, name the new DWORD value DisableHWAcceleration, double-click on the newly created value to modify it, replace whatever is in its Value data: field with 1 and click on OK.
  4. Close the Registry Editor.
  5. Restart your computer to have the changes you made take effect