What support can I receive for preview products or features?
Before UiPath officially releases a product or feature, that being the "GA" stage, the product or feature can be made available as Private Preview or Public Preview.
This means that the product or feature is only available to interested clients or partners who want to test out the product and provide feedback on it directly to the product teams.
While in a preview stage (be it private or public), the product or feature does not benefit from technical support from the UiPath Technical Support team, via the Customer Portal - this is also described in the support terms and conditions.
In order to enroll in a preview stage for a product or feature, access the UiPath Insider Platform, choose the selected product or feature and sign up to use it. Use the Insider Platform to report issues with the product/feature or request an enhancement for it.
The submitted requests or issue reports reach the product team directly, and via the message function on the page, you can communicate directly with them.