Subject: Issue with Microsoft Edge Download Dialog - Selector Not Working When Run via Orchestrator

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This is a common issue when automations behave differently between attended and unattended (Orchestrator) runs—especially with system dialogs like the Edge download prompt.

Here are a few suggestions that might help:

  1. Use “Send Hotkey” Activities: Since the Edge download dialog is part of the browser’s native UI, selectors may not always be reliable. Try using Send Hotkey (e.g., Ctrl + J to open the Downloads page or Tab + Enter to navigate and confirm the download).
  2. Simulate UI with Image or Keyboard-Based Automation: Consider using image-based automation (like Click Image) or Type Into with simulated keys. This bypasses selector issues altogether.
  3. Check Orchestrator Robot Settings: Ensure the robot runs in interactive mode with a properly loaded user session (resolution and login settings). Sometimes selectors fail if the screen isn’t fully loaded or visible during execution.
  4. Add a Delay or Retry Scope: The dialog might not appear instantly. Wrap your action in a Retry Scope with a small delay to wait for the download dialog to become available.
  5. Switch to Modern Design Experience: If you’re still using classic activities, switching to the modern experience can offer more resilient UI interaction methods.

If possible, share the selector or a screenshot for more targeted help.

Hope this helps!