Studio failed to start - robot do not match with installed version

Feedback Community
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1

I am new to UiPath and trying to discover this solution.
Unfortunately, when I install I get this error:

“The installed versions of studio and robot do not match. please restart your machine and try again”

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This is the first install on this PC, I unstalled, cleaned all the leftovers, reinstalled, nothing helps.

I searched the forum, but couldn’t find any solution.

Again, it was a clean new install. Any help will be appreciated.

Very probably others are having the same problem

thanks

3

@phil.t,

Have you tried this clean uninstall and reinstall steps?

4

Thank you for your reply. Actually, I did follow the clean step but not the installation. Reading your reply also tried the installation step and it work !

Many thanks.

I case it can help others, here is my experience:

choice “Quick (recommended for Community Users)” did not work for me.

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However, choice “Custom (recommended for Entreprise/Advanced Users) did work” did work for me

then with option “Automation Developer”

1 Like
5

Hi,
Can you tell me a bit more? I am happy to help and address any issue if it happens to be a bug.

Btw. Can you me what version of UiPath Installer you have? I see on your screen that the year next to the logo says 2023, which seems not to be the newest version.

6

Hello Pawel,

sure, the installer I used is visible in my initial post only “24.10.6”.

In my reply post I made screen copies from the youtube video, it’s not my install.

I saved the log file but I don’t know how I can send it to you ?

I noticed there isn’t any service UiPath Robot, I don’t know if it is normal or not.

My guess is that if you try a new install with option “Quick” you will get the same error. I have a Windows 11 pro PC with nothing special.

I hope this will help

7

We are testing installers deeply before we are ready to publish them. I can assure you that the installation process works fine. Of course, I tested it on my end additionally to make sure there was no failure. I believe this might be one of those situations where something unpredicted blocked the installer on your machine.

I will review the log you provided on PM with our engineers and I will get back to you with an answer as soon as possible.

8

@phil.t
I went through all the logs you sent me on private. Based on them it looks like somehow you have a robot installed previously using some old installer version and some files weren’t removed properly. This somehow impacted the new installation.

Do you still have the issue running Studio now or did the description that @ashokkarale share help you?

9

@Pablito
Thanks for your reply.
I am very surprised because this is a fairly new PC, and I am quite I never installed an older version. Plus, I uninstalled manually all the leftovers and reinstalled, with the exact same error.

As I said, after installing using choices “custom” + “Automation Developer” it worked fine.

10

@phil.t Glad that the problem is solved.
Of course I will push these logs further for investigation to make sure there was no issues that we could fix or analyse.
Is there anything else I could help you with?