Happy New Year to you! Appreciate the detailed message.
Let me start with an introduction. My name’s Sophia, I’m a Content Manager at UiPath Marketplace. Also, I’m a representative of the former Customer Success department at StepShot before it got acquired by UiPath. I’ll try to cover your concerns one by one.
First, I’d like to thank @jeevith as he explained the matter quite well. I’ll just add some insight here.
StepShot used to have subscription customers and lifetime users (who had a lifetime deal obtained). Additionally - you got it completely right - we had the Atlassian customer base that used the add-on. Thus, these were three categories of people we had to take care of when the acquisition happened. And we tried to do our very best there.
On October 15, 2019, when the StepShot acquisition was publicly announced during the Forward event, all three categories of users received an email from our team informing them about the changes including the details on what to expect next. We made the promise that we’d provide an offline version of the tool (both for Mac and Windows) that will work after we discontinue the product officially.
On that day, the sales process was stopped and the support was announced to stop at the end of June 2020 (in some cases later if customers still had a valid subscription). All the subscription users were no longer charged (including the Atlassian users).
Additionally, everyone was invited to try out the Task Capture tool that uses the same technology but offers different use cases and is now part of the UiPath platform. The StepShot website also reflected the changes (I believe it happened recently that it stopped working, and it’s a good catch, thank you a lot for this! We need to think how and if we want to use it from now on).
As promised, the former StepShot users received the offline version of the product with instructions on how to generate codes for logging in. All the features (except for the online ones like auto narration and Cloud export) are present in the offline tool. The users received access based on their initial product plans (thus, Basic or PRO) with respectful functionality. We were supporting the users even longer than announced to ensure that the offline version works as expected.
Back then, during the whole transition process, we were receiving a lot of messages - to our team & individual inboxes, in Facebook groups and communities - and we tried to respond to each of these to avoid any possible misunderstanding.
Hope this all make sense and explains what actions we as the former StepShot team have performed to make the process as transparent and smooth as possible.
To logically end my long message, I do encourage you to check out the Task Capture tool as it continues to develop and is now a much-improved version of StepShot.
If you are a registered user of StepShot and are interested in having the discontinued product - please DM me your email address and I’ll try to check if it is still possible to generate an offline code for you.
Thank you again for checking the website and bringing it to our attention.
Should you have any questions and concerns - let me know:slight_smile: