# Starting queue items

**URL:** <https://forum.uipath.com/t/starting-queue-items/5705401>\
**Category:** API Workflows\
**Tags:** orchestrator\
**Created:** [December 31, 2025, 11:32am UTC](https://forum.uipath.com/t/starting-queue-items/5705401 "2025-12-31T11:32:45Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![grzegorz.surdziel](https://sea2.discourse-cdn.com/uipath/user_avatar/forum.uipath.com/grzegorz.surdziel/32/519435_2.png) [@grzegorz.surdziel](https://forum.uipath.com/u/grzegorz.surdziel)\
**Post date:** [December 31, 2025, 11:32am UTC](https://forum.uipath.com/t/starting-queue-items/5705401/1 "2025-12-31T11:32:45Z")

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The swagger documentation states that running /odata/Queues/UiPathODataSvc.StartTransaction  
should be able to pick up a ‘New’ queue item and move it to ‘In Progress’.  
This however seems to not work as a correct request body (with SpecificContent:null) clones the queue item anyway.

Either the documentation is incorrect or the functionality isn’t supported, most likely the former.

To support that claim I’d like to point out that RobotId parameter isn’t listed, yet accepted and correctly used, while RobotIdentifier parameter seems unusable due to no matching data being returned for robot accounts.  
RobotId expects an integer arg that is available for ‘Users’ entries of type ‘unattended’ or similar. Robot identifier expects something in a UUID form.

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<div class="post-metadata">

**Author:** ![Anil\_G](https://sea2.discourse-cdn.com/uipath/user_avatar/forum.uipath.com/anil_g/32/524291_2.png) [@Anil\_G](https://forum.uipath.com/u/Anil_G)\
**Post date:** [December 31, 2025, 1:14pm UTC](https://forum.uipath.com/t/starting-queue-items/5705401/2 "2025-12-31T13:14:53Z")

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@grzegorz.surdziel

ideally the endpoint works only from robot..

 ![IMG_1452](https://global.discourse-cdn.com/uipath/original/4X/e/d/6/ed622caca2687fdaf2e48fd234ad15311483839b.jpeg)

> **[Orchestrator - Transactions requests](https://docs.uipath.com/orchestrator/automation-cloud/latest/api-guide/transactions-requests)**
>
> The UiPath Documentation Portal - the home of all our valuable information. Find here everything you need to guide you in your automation journey in the UiPath ecosystem, from complex installation guides to quick tutorials, to practical business...

hope this clarifies..and yes this has been reported you can vote up on it

> [@Start Transaction API call Not retrieving items](https://forum.uipath.com/t/start-transaction-api-call-not-retrieving-items/764763):
>
> Hi Team, Used start Transaction api call with a valid robot identifier as well and the status returned is 204 but no item is picked. Please find the payload used As per doc if specific content is null it would pick the available new item

cheers

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<div class="post-metadata">

**Author:** ![grzegorz.surdziel](https://sea2.discourse-cdn.com/uipath/user_avatar/forum.uipath.com/grzegorz.surdziel/32/519435_2.png) [@grzegorz.surdziel](https://forum.uipath.com/u/grzegorz.surdziel)\
**Post date:** [December 31, 2025, 1:29pm UTC](https://forum.uipath.com/t/starting-queue-items/5705401/3 "2025-12-31T13:29:43Z")

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Will do.  
That bit about StartTransaction being ~robot-only was known and assumed.  
Therefore the feedback I guess mostly pertains to the swagger docs likely being out of date.