During the SSO configuration, after followed the documentation "PingOne Configuration Guide" it is not possible to see user information in Orchestrator except username. It is possible to see user information in Automation Hub except username( they expect them to be imported from PingOne -Job title, City, Department).
- Navigate to Automation Cloud > Admin > Security settings
- Select the first option - Users may sign in with any available method, including Google, Microsoft and email/password. Excludes enterprise SSO - and Save the changes
- Then, re-enable the SAML SSO option, reconfigure the Provisioning Rules one more time and then Save the changes.