Specific Roles Needed to Set Trouble Shooting Sessions

Help Orchestrator
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1

I am trying to set a user up with permissions to enable trouble shooting sessions on a machine. However, when they do this, they get a pop up that says “You are not authorized! (#0)”. I assume I need to set a role for this user. What roles and permissions do I need in order for them to set troubleshooting sessions on their own without giving them too much access.

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Hi @marcus.coates12,

Troubleshooting session can only be enabled by someone with administrator privileges in orchestrator.

Please see below for more info:

The image contains information about UiPath troubleshooting sessions, highlighting that only users with administrator privileges can enable such sessions, along with key points on admin access requirements, the purpose of these sessions, and access control measures. (Captioned by AI)
The image contains information about UiPath troubleshooting sessions, highlighting that only users with administrator privileges can enable such sessions, along with key points on admin access requirements, the purpose of these sessions, and access control measures. (Captioned by AI)1320×1966 478 KB

This image contains a guide on how to enable users without Orchestrator access to debug on the host machine in UiPath, including steps to enable a troubleshooting session and remote debugging features. (Captioned by AI)
This image contains a guide on how to enable users without Orchestrator access to debug on the host machine in UiPath, including steps to enable a troubleshooting session and remote debugging features. (Captioned by AI)1320×1832 432 KB

Hope this helps.

Regards
Sonali

3

Hi @marcus.coates12,

Even though it’s mentioned that only administrators can enable troubleshooting sessions, I have also found below in one of the UiPath documentations so you can try to create role with robots-edit permission and few other surrounding permissions to see if that works for you.

The image contains a note indicating that "Robots - Edit" is the minimum permission required to enable a troubleshooting session for unattended processes, under the heading "Debugging." (Captioned by AI)
The image contains a note indicating that "Robots - Edit" is the minimum permission required to enable a troubleshooting session for unattended processes, under the heading "Debugging." (Captioned by AI)1320×778 95.2 KB

Also attaching the link below:

Please note: this might mean you would end up creating a role similar to administrator role itself but if you would like you can give it a try.

Regards
Sonali

1 Like
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@marcus.coates12

First thing the user needs to have licnese as well as we need to signin with interqctive signin rather than usign machine key

Cheers

5

Hi @marcus.coates12,

Is the issue resolved for you?

Regards
Sonali

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