Some time I can't sign in to UIPath Cloud when open UIPath Studio

Feedback Studio
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1

Even I’ve already signed in account on cloud.uipath.com successfully . But I can’t sign in . I’m stucking at clicking Sign In but It doesn’t work. I think the reason is my network , Any help . Thanks

Screenshot 2022-02-26 170407
Screenshot 2022-02-26 170407803×550 11.5 KB

2

@Anh_Nguyen

Are you getting any error after Click Sign in button ? Can you please tell more details about the issue for better understanding.

3

I don’t see any error , when I click Sign In , nothing happened And UIpath Assistant can’t sign in too

Screenshot 2022-02-26 172041
Screenshot 2022-02-26 1720411339×626 72.5 KB

4

Hi @Anh_Nguyen

Kindly refer below link

Hope this helps

1 Like
5

@Anh_Nguyen

Add Tenant name also along with cloud.uipath.com and then check it once. It should be something like this.

          https://cloud.uipath.com/{Account Name}/{Tenant Name}

Note: once try to login into cloud Orchestrator account and you will find these details there.

1 Like
6

Hello,

Are you working under a vpn connection?

7

Hi,

Yes , I’m working on a vpn connection . But It’s not related to VPN , cause I try to turn on / off VPN when connecting cloud.uipath and Then It still doesn’t work

8

Hi @Anh_Nguyen

Can try to reinstall the uipath studio…

9

Okay,
From the first image, Can you take a printscreen and post it here with what shows you after clicking ‘More options’ ?
Thanks!

10

Hi @Ioana_Renard,

May be @loginerror or @Pablito, could provide some help here.

thanks

11

Thanks guys , I tried to restart computer and already signed in UIPath . But Idk why some time It doesn’t work . Obviously , It will be manually redirected to cloud.uipath which is already signed in to open UIPATH STUDIO.

12

Hi @Anh_Nguyen

Could you maybe record a video of this behaviour?

Also, just so I got it right - does it only happen when you are not already signed in in the web browser?

What is your default web browser?