"Service username" does not appear in the orchestrator

Good morning, I have been testing an unattended robot in a virtualized machine, everything has been working fine, but apparently from one day to the next it stops working, as in the orchestrator it does not play, what I did was on the remote server, reinstall Uipath. But the problem persists, when I execute the task from the orchestrator it remains in a pending message …

The only strange thing I noticed in the orchestrator, is in this section:

in the Robot section ----> Unattended sessions

Could someone tell me why the unattended robot stopped working and why the data is not displayed in “Service username”?

1 Like

Hey @Lynx

Kindly check whether you have installed the robot in Service Mode in the virtual machine.

This issue normally occurs if the robot service is getting disconnected from the orchestrator.

Thanks
#nK

2 Likes

Is there a way to see it in the logs or can it be seen somewhere in the orchestrator?

1 Like

No, It should be checked in the remote machine where the bot is installed.

Thanks
#nK

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