As seen in the below images , after establishing the connection ,currently I am able to fetch incidents from service-now . But I only require the permissions to fetch sctasks. Neither able to fetch sctasks nor update .
Hey @Rohit_Nair,
The error occurs because your ServiceNow connection user doesn’t have access to the sc_req_item or sc_task table. You need to assign the required roles like itil or catalog roles in ServiceNow for that user. After updating roles, reconnect UiPath to ServiceNow and refresh objects.
What authentication are you using in integration services?
if oauth then in the scopes check if the permissions are present
if any other auth make sure the user you are using is having permissions to access the tables you need
cheers
Hi @Rohit_Nair
I think you should ensure your Servicenow user has proper roles and ACL permissions for the sc_task table.
For more che below steps link-
If you found this helpful, feel free to mark it as the solution
@Mir.Jasimuddin @prashant1603765 @Anil_G
The odd thing is i tried the same with HTTP Activity & was able to fetch sctask & update them with no blockers but with integration services ; its failing
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That’s because HTTP Request uses direct API calls with credentials having table access, while Integration Service relies on the connector schema which only exposes objects allowed by the configured connection and roles. If sctask isn’t exposed in Integration Service, you need additional ServiceNow roles or extend the connector schema, otherwise fallback to HTTP Request for full flexibility
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