Service is running but still getting an error

Help
1

Hi,

I’m new to UIPath. My windows service is running but still I get an error that studio could not connect to the service. What should I do?.

image|637x51

Thanks,
Shen

2

@Shen,

Could you please restart UIPath service and see.

3

I restarted the service and still getting the same error. The log says this 0:41:48.9883 => [ERROR] [UiPath.Studio.exe] [1] System.Exception: Could not connect to UiPath Robot Service. Make sure the service is started!
at UiPath.Models.UiPathDuplexProxy.FaultTolerantProxy.g__CheckService|10_0()
at UiPath.Models.UiPathDuplexProxy.FaultTolerantProxy.CheckAvailability()
at UiPath.Models.UiPathDuplexProxy.FaultTolerantProxy.get_Channel()
at UiPath.Models.UiPathDuplexProxy.GetRobotConnectionStatus()
at UiPath.Studio.Plugin.Workflow.Services.RobotStudioBridge.Execute(WorkflowDocument document, Boolean isDebugging)

Thanks,
Shen

4

Hi Shen

Check your firewall and antivirus software. I had the same issue myself and after allowing the robot through the firewall and creating an exception in the AV software, I was able to successfully connect.

I hope this helps,

Sanjay

5

Hi Sanjay,

I have the windows firewall opened for this app and restarted both the robot and studio. I still get the same error. I got temporary admin access to resolve this issue for the next 4 hours. One thing I noticed in the UIRobot is a message that says “Offline”. Is this a problem for me to run the project?. Why do I see an offline message?.

Thanks,
Shen

6

Hi Shen

The robot may be offline because you have not connected it to Orchestrator.

If you run a process directly from Studio, the bot should run without any issues.

If you are running a deployed process from Orchestrator then you will first need to connect your robot to Orchestrator before running it.

Thanks,

Sanjay

7

Hi Sanjay,

Ok. It should work with this community trial edition. I am still getting the same error :(.

Thanks,
Shen