Serverless Robot Not Opening Application URL

Help Cloud Robots
1

Hi Team,
@loginerror @Lahiru.Fernando @Palaniyappan

I have a web application URL that is accessible from the VM. However, when I try to automate it using UiPath Studio Web and run the automation using Serverless Robots, the URL does not open.

Is there any restriction with Cloud Serverless Automation when accessing certain URLs? Has anyone faced a similar issue or knows if there are any network or security limitations?

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2

@Mahendra_T

Unable to see the URL. Could you share that so we can test it. As per my understanding there is no such restrictions to open URL.

3

You can optionally route traffic via static outbound IP ranges and then whitelist those IPs on your target system:

  • See Outbound IP ranges and the “Automation Cloud Robots - Serverless – Outbound IP ranges” section in Legacy - Configuring the firewall for Automation Cloud.
  • If the target web app/firewall only allows specific IPs and does not include these ranges, the URL will be reachable from your VM but blocked from serverless.
4

I cannot share the URL, but I can confirm that it is accessible from the Client VM. However, when I include the Client VM process and try to access the same URL from my local machine, I am unable to reach it.

I suspect this could be related to the Serverless environment. Could you please let me know how Serverless allows access to specific URLs? Where do I need to configure the allowlist (whitelist) for these URLs in the Cloud Serverless environment?

5

Hi Team,
@loginerror @LisaBoneta @Anvita_Dekhane
Could you please let us know how to whitelist the required URLs for UiPath Cloud VM/Serverless Robots?

Additionally, is there a way to select a specific region (for example, Australia) while creating a Cloud VM or Cloud Serverless Robot? Our requirement is to ensure that the automation runs only from the Australia region to comply with the client’s network and access restrictions.

We would appreciate your guidance on:

  • The process for whitelisting the required URLs/IP addresses.
  • Whether Cloud VMs and Serverless Robots can be provisioned in a specific region (e.g., Australia).
  • If region selection is not supported, are there any alternative approaches to ensure the execution originates from the Australia region?

Thank you in advance for your assistance.

6

Hi @ovi

Does anyone know how we can create a Cloud Robot VM in a specific region or run cloud serverless robot in specific region? I’m trying to create one in the Australia region, but I don’t see an option to select the region.

7

@Mahendra_T

Your serverless machines are by default created in the same region as your tenant

Cheers

8

@Anil_G
I don’t think it’s creating the resources in the same region. My Orchestrator is hosted in the Australia region, but the Cloud VM and Cloud Serverless Robot don’t seem to be getting created there.

I double-checked because the URL that is accessible from Australia isn’t accessible through the Cloud VM or Cloud Serverless Robot.

Could you please confirm where we can configure the region for Cloud VMs or Cloud Serverless Robots? Is there a setting to specify the deployment region?

9

@Mahendra_T

FYI

Screenshot 2026-06-29 at 10.55.52 AM
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if URL is accessible from VPN then you might need to configure the same

cheers

10

Yes, Serverless Robots run in UiPath’s cloud, so they can only open public websites.

If your URL works only on your VM or inside a company network, it won’t open in Serverless Robots due to network restrictions.