Send email based on queue item state

Hi,
I need to send email to particular user, if queue items remains in the queue in new state for more than a week.
I have queue item created date also in the queue.
Any ideas?

Duplicate Thread : Send email according to queue item state and date

Hey @Aarya_Sajeev

You can use Get Queue Items activity with date filter condition and perform mail logic with it.

Thanks
#nK

Thanks for your reply.
I’m doing this in end process. After sending email i need to change queue item status from new to something else. Or update one value in that particular queue item.

How to do that?

Hey @Aarya_Sajeev

When you say you want to change the status of the queue item ? Could you please say if that is successful or failed or you want to reprocess the item later ?

Thanks
#nK

Many Thanks for your reply.ACTUALLY I got the solution just now

Yes want to proceess it later. For that I’m creating a new queueitem. Because I need to change the date inside the queueitem again.

What I did is …i just simply delete that particular queue item after creating a new queue item with updated date.

Thanks. Happy automation!

Looks good with that.

But the fair approach I would say is to update it using API.

Thanks
#nK