Select item question

Help Studio
1

Hi,
I have a legacy application. Trying to select a menu item. When I select manually the remaining page loads and changes. But when I select using “Select item” activity, the item is getting set, but remaining page is not reloading. What to do? Thank you,

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2

Hi @A_Learner ,

  • The Select Item activity sets the value but does not trigger UI events (like mouse click or focus change) that cause the page to reload.
  • Legacy apps often rely on user interaction events (e.g., mouse click, key press) to trigger backend logic or UI refresh.

Try the below possible solution:

  1. Use Click Activity Instead of Select Item
  • Try using a Click activity on the dropdown and then on the item.
  • This simulates real user interaction and often triggers the necessary UI events.
  1. Use Send Hotkey (Enter or Tab)
  • After using Select Item, add a Send Hotkey activity (e.g., Enter or Tab) to simulate user confirmation.
  • This can trigger the page to reload or update.
  1. Use Type Into + Hotkey
  • Use Type Into to enter the menu item text.
  • Follow it with a Send Hotkey (Enter) to confirm selection.
  1. Check for UI Refresh with Delay or Retry Scope
  • Add a Delay or Retry Scope to wait for the page to reload.
  • Use Element Exists or Check App State to confirm the page has updated.

Try this and let us know your result.

If issue resolved. Kindly mark it as solution.

Happy Automation.

1 Like
3

Hi @A_Learner

Can you please how your drop down looks like?

Some need 2 clicks to select the item , some can be done using select item activity , while others need type into and click activity combination.

You may need to try other way if select item is not working in your case.

4

Hi @A_Learner

try to use Click activity on the menu item, because Select Item only sets the value and does not trigger page reload in legacy applications.

Happy Automation

5

Try, record the steps on the legacy application to quickly create the automation.
Then, make the inputs and selectors dynamic so the workflow becomes flexible and works for different cases.

Happy Monday :slightly_smiling_face:

6

@A_Learner,

Try changing the Input mode for the Use Application/Browser activity to Hardware Events which emulates human like interaction.

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1 Like
7

try different type input method, for legacy application most probably hardware event else try others , if still not working then use click activity with simulate input