Seem to have a 'Tenant' related problem

[Jake_R (Jake Rattner)]

I seem to have a ‘tenant’ related problem. When I publish my task on UiStudio I get this message:
‘Error: Publish of Workflow Orchestrator Failed: Robot with Username Jake is not defined in Orchestrator’.

Then when I open UIRobot I get another, probably related error. First off, the robot used to show a local process, and no longer does. Second, when I go to configure for orchestrator I enter
Machine Name: Correctly identifies my PC
Orchestrator URL: platform.uipath.com
Machine Key: The key I created in orchestrator when I added a new machine

The result is status ‘Unavailable’ with a warning that “the machine key is linked to another machine”

This may be a result of the fact that I was on my MAC when I was setting up the tenant and didn’t realize it was interacting wit the local computer. I’ve since set up compleltey different tenant account on my PC, but this hasn’t helped.

[ovi (Viorela Preda)]

By the error you are having when hovering over Robot unavailable, did you double check if the machine key belongs to the machine called DESKTOP-VJG9JV0?

The error you get in Studio is linked to the fact that your Robot is not connected to Orchestrator properly.

The easiest thing i suggest you do is:

• delete all the machines and your Robot in Orchestrator
• create a new standard machine with the name DESKTOP-VJG9JV0
• provision a new Robot with that machine name
• copy the machine name in Robot tray - Orchestrator settings and connect again

Let me know if you are still facing any issues.

[Jake_R (Jake Rattner)]

Hey Ovi,

Thanks for the suggestions! Really appreciate the response.

What is the best way to check if the key belongs to the machine? I think it does.

I took your suggestion by deleting both the machine and robot in Orchestrator. I then recreated the machine with the following settings
[screenshot deleted due to privacy, email was showing]

I then provision a new Robot with that machine name:
[screenshot deleted due to privacy, email was showing]

I then copy the settings to the Robot tray and connect

Unfortunately it now says ‘Robot Unavailable’ and ‘Robot does not exist’ on hover.

I’m curious if you see anything off. I also am wondering if I am using the wrong username/password.

[Jake_R (Jake Rattner)]

Hi Ovi,

Please disregard the last update. I was using the incorrect username.

Thanks again for your help. Laying out the troubleshooting options helped me think through the problem.

Jake

[ovi (Viorela Preda)]

I’m happy you’ve worked it out, Jake. Yes, the username should be the one you are using to login your windows session.