Run successfully in local PC but failed in Orchestrator

When I deployed the work flow to Orchestrator. it showed the following message:

message: Retry Scope: Could not find the user-interface (UI) element for this action. Possible solutions: • Ensure application is opened and the UI element is visible on the screen at execution time • Edit the Target of the UI activity and use Validation to debug the issue. • If needed, re-indicate the element as its properties might have changed • Use “Check state” activity to check the application state before executing the action • Increase the “Delay before” value to allow time to the application to render entirely and become responsive

Can everyone help? Thanks a lot

HI,

For now,can you check the following?

  • To make sure, the user is loged off when trigger the process.
  • Settings for screen resolution of OC is same as what you run locally.

Regards,

I am sure the user of sever was logged off when trigger is on.
And the daily process of RPA is running in the machine, that’s why that i think the resolution is ok.

Thanks and regards

Hi,

To isolate cause, can you try to set screen resolution and/or Console login etc. explicitly?

Regards,

Hi Yoichi,

Thank you for your reply.
I cannot edit the setting as i am not administrator.
Is there any other possible issue cause this error. Such as any activities?

Regards

Hi,

To isolate cause, can you try to take screenshot (or video) when error occurs? we can use feature of Orchestrator or TakeScreenshot activity in the workflow.

Regards,

@byip

Welcome to the community

Just to confirm is this the first ui activity in the process?

If not check the selector of this activity and also it might be possible that the previous activity did not execute fully or properly and it dis not come to this page at all

Cheers

Yes , It is the first activity. Open the Edge browser and then etc.

regards

@byip

Did you happen to check the screenshot?

Is the browser open in screenshot?

Cheers

Depending on the type of bot you might have a lag in application. You can use Wait for page load to Complete and it’ll wait for the element to be visible.

@Yoichi @ByteBreaker @Anil_G
Thanks for you prompt reply.
Now, I indicate the following error message:
image
And the retryscope is set :

regards

And I found the activities Password and wait for download.
Will cause the error in the Orchestrator.

@byip

Are you getting any new exception?

Can you please elaborate a little

Cheers

@Anil_G
I remove Activity-Password.
For Wait for download, I found it cannot be used in Orchestrator, Do you have another suggestion to monitor the download folder and move it to specific folder.

Cheers

@byip

May I know what cannot be used?

Cheers

For Wait for download, I found it cannot be used in Orchestrator

Yes it can.

First off, Orchestrator isn’t where your automations are running. What you are doing is running the job unattended. Orchestrators tells the robot.exe process on a server to start a job. The job runs in a RDP session on that server.

Log into the server via RDP using the same account you’re trying to run the job with. Then SIGN OUT from the start menu - don’t just close the RDP window. Now try running the job.

If that doesn’t work, make sure you have installed robot on the server in service mode, NOT user mode.

The error message doesn’t indicate this, because the error comes from the Retry Scope not the faulted activity. I suggest removing the Retry Scope so that you will know exactly which activity is faulting.