Dear @Cool_Girl, ITSM could be an interesting topic - as an example, you could have a look at this study (https://dl.gi.de/handle/20.500.12116/36042). They researched with chatbots in an ITSM-area. You could go a similar way with RPA for example. Or you could combine chatbots and RPA to solve problems in ITSM. Maybe this can help you and give you some ideas.
Regards
Michael