“RPA is not about the robot”
Focus Beyond Tools: While selecting a good RPA tool is important, the success of RPA depends more on solid communication, change management, and stakeholder management.
Meaningless Robot Count: The number of robots deployed is not a useful measure of success. It’s more important to focus on the value and complexity of the automation achieved.
Human Sensitivity: Be mindful of how automation impacts employees and communicate carefully to avoid fear and resistance.